FAQ

Is Kula Ice Cream vegan friendly? 

Yes, our recipes are vegan and plant based. Some of our flavors contain sugars that are refined, be sure to check that all ingredients are appropriate for you!

Is Kula Ice Cream gluten-free?

Yes! Although it is produced in a kitchen that also produces products made with gluten, all Kula Ice Cream products contain no gluten.

Who would enjoy Kula Ice Cream?

Kula wants everyone to celebrate the sweetness without sacrificing taste by offering vegan, dairy-free, gluten-free, and nut-free options.

Where can I find your products and when will I receive my order?

In addition to the option of purchasing ice cream online, you can find us every Tuesday at the Pacific Beach Farmers Market and Saturday at the Little Italy Farmers Market. 

You will receive any order placed online on Thursday or Friday that week unless otherwise noted. You will receive an email the night before your delivery day and a text with the estimated delivery time the morning of. 

Where is the ingredient list?

You can view the ingredients for each ice cream flavor by clicking on an ice cream flavor that you are interested in on our online store and then clicking the underlined option “view full details” to the right of the price. 

Does your ice cream contain nuts?

Our ice cream is made with varied nut and seed bases. Review the ingredients for each flavor to confirm which nuts and seeds are used as the base. Our ice cream is made in a kitchen that produces items that contain nuts (peanuts, almonds, pecans, walnuts and cashews). Every necessary precaution is taken to avoid cross contamination.

What is your Return/Refund Policy?

We offer a money back guarantee if you are not satisfied with our products. Send an email to hithere@kulaicecream.com with any questions and comments. 

What if I accidentally input the wrong shipping address?

You can simply email us at hithere@kulaicecream.com and we will make sure to deliver your order to the correct address.

Can I include a note with my order?

Yes! Use the “add a note” option when checking out. You should find this to the left of your order summary.

Will the price appear on the order?

No.

Does your ice cream contain soy?

The majority of our ice creams do not contain any soy. Please confirm ingredients, as we rotate our flavors.

Do your boozy flavors contain alcohol?

Yes, our booze infused flavors contain a small amount of alcohol ~ < = 3%

What if I want my order delivered on a certain date or time?

You are welcome to leave a note in the delivery notes and we will do our best to accommodate your needs.

How long does your ice cream stay fresh?

We do deliveries with dry ice, that’s -109.3 degrees. We suggest getting your ice cream into the freezer within 45 minutes of receiving your delivery. Once your ice cream gets to regular freezer temperature it will be super creamy and delicious for 4-6 weeks. 

What's the best way to eat Kula Ice Cream? 

  1. Choose your flavor

  2. Scoop into a cup or cone (or just eat it from the pint)

  3. Add your favorite toppings

  4. Enjoy

How is Kula Ice Cream delivered? 

We personally deliver to your doorstep every Thursday and Friday. 

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